LOS ANGELES, CA – December 1, 2008: Pacific Pavingstone Inc (http://www.pacificpavingstone.com), one of the largest paving stone driveway, patio, pool deck and walkway design and installation companies in Southern California has brought new meaning to the word “reference.” Normally, when a homeowner asks a contractor for a list of references (people to call whom will presumably recommend said contractor), the homeowner is presented with a short list of a dozen or so people to contact. But Pacific Pavingstone has a different take on references; they offer up their entire customer base because they know – believe it or not – that all their customers are happy. The company is that confident. They are also fond of proclaiming that they won’t leave a paving stone driveway, patio, walkway or pool deck job until the customer is completely satisfied; the company is proud to meet and often exceed a customer’s expectations. These aren’t just hollow words. This is a hard fact. Pacific Pavingstone does indeed live up to this standard. That is the only reason why that can offer their entire client base as a reference list. In other words, this isn’t a hand-picked number of people to call who are guaranteed to extol the virtues of the company; this isn’t a distant relative who got free work done; and this isn’t a friend or business partner’s wife who will swear by the company because she got a complimentary paving stone driveway. No, these are real life, everyday customers who have contracted Pacific Pavingstone to custom design and build their driveway, pool deck, patio or walkway over the better part of a decade. Pacific Pavingstone even launched a campaign to play up this unique fact. They call it the “Ask Your Neighbor” Campaign. A catchy title – the idea behind it being that if your neighbor has had paving stone work done at their house, chances are that Pacific Pavingstone did it, and that the homeowners in question are happy with the work to this day. Pacific Pavingstone is the only known company in Southern California to offer up its entire customer list for a reference base. Think about it; after nearly a decade of operation and thousands of customers, you’d think there’d be someone out there who was disgruntled, who had a chip on their shoulder about the paving stone work, someone who wasn’t quite agreeable to how the driveway, pool deck, patio or walkway was laid. As it turns out, there apparently isn’t one such disgruntled homeowner! This fact alone is a great testament to the company’s policy of never leaving a job until the customer is fully satisfied, and to its policy of offering a full lifetime warranty on any drive way, pool deck or patio.
Terry Morrill, founder and CEO of Pacific Pavingstone, states, “Most company owners don’t believe me when I tell them we offer up our entire client base as a reference list for potential customers to call. It’s just not done in any industry that I or anyone else knows of. But really, if all your customers are happy, then it’s only natural to offer the whole list of people who we’ve catered to with a beautiful paving stone driveway, pool deck, patio or walkway.” Terry Morrill also owns California Waterscapes http://www.californiawaterscapes.com), which designs and installs ponds, streams and waterfalls around the Los Angeles area. Pacific Pavingstone has twice been included on the Inc 500 list of fastest growing companies, and this year was included on the Inc 5000 list and recently won The Angie’s List Award for Superior Service. Keywords Pavingstone Paving stone Driveways Patios Pool decks
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